Customer Help: Return Policy
Please call us if you need to return something for whatever the reason. Our phone number is at the top of this page. Please have your order number, part number and reason for return ready when you call.
If you have been sent a part that is not what was ordered or defective, the replacement will promptly be sent to you. A call tag from the shipping warehouse will be issued for UPS or FedEx to pick-up the item(s). Please properly pack up the items and securely tape the box for shipping. Items damaged due to improper packing will not receive a refund. If the item is not returned, your credit card will be charged for all costs of the attempted pick-up.
If you decide that you do not need the part, or you ordered the incorrect one:
Please call us to get Return Goods Authorization (RGA) #. Write this number on the carton. You pay the return freight. Ship it PREPAID to the address we give you. Freight Collect shipments will not be accepted.
Returns less than 30 days from shipping date: No restocking charge.
Returns 31-60 days from shipping date: 25% restocking charge.
No Returns accepted after 60 days from shipping date or without RGA #.
Refunds, less any restocking charge, will be issued to your credit card when the part is received and inspected. Freight charges are not refundable.
If you ordered the incorrect part, follow the same procedure above and order the correct one from our internet shopping cart.